KD-65XD9305 Power issue - New Thread to document how the Sony Support Process goes.

[pashear1892]

Case logged with Sony on Monday 13th November 2017

12:30pm

Sony case id = 16309278

Location = Leeds UK

***** The purpose of this Sony board message is to document how Sony handle my new case logged with regards my 65" Sony Bravia developing the "no power" fault ****

Hi all,

my Sony Bravia KD-65XD9305 died at some point during last week. I work away, so the last time I saw it powered on was on Sunday 5th November. I came home on Thur and tried to power on the Tv on Saturday (to plugin my new XBOX One X). And I was greeted with what looks like a common fault in this 2016 model Sony Bravia (55" and 65").

I first of all thought it was a remote control battery issue, and then eventually found the numerous tales of woe on this Sony community site..

I hoped it was more a "loose connection" issue, so got to the back of the TV, checked all connections were secure (which they were), and then tried another plug socket (no change). Tried removing power for 10 minutes etc all to no avail.

To say I'm unhappy with this TV would be an understatement.. this is the 2nd issue in less than a year (date of purchase Nov 25th). The date of manufactur on the serial number sticker states 2016/10.

I've just logged a support ticket with Sony, and I'm told I will be called in the next 4 hours.

I will keep this message updated and documented with how everything happens.

My first point of contact with Sony was a politely answered call by a guy who basically just logged the ticket and advised me to expect a call back in 4 hours.. the call was made at 11:45am on Monday the 13th November..

So I should expect a call back before 3:45pm.

I'll let you know if this happens.

My real hope is that I get this model of TV replaced. It clearly is not fit for purpose and to say I regret spending the £2300 on it would be a large understatement.

I wouldnt recommend Sony TV's to anyone right now..  which is a shame.

Paul.

[pashear1892]

Lets see what today brings..

The 4th day of having a 65" expensive useless rectangle which is less than a year old sat in my living room (dead).

Lets see if the phone call I was promised yesterday or at "some point" this morning actually happens.

[jumpsuit]

Please let us know if you are contacted!

[pashear1892]

Update Thursday 16th November.

I had to call the repair company, who were in actual fact supposed to call me but never did..

I was told that they needed to order parts from Sony which can take a week. So I am still waiting to hear something back after what is nearly a week without the TV. No big deal I hear you say..  and not that I really watch it much myself..  but my wife and child did (especially now its colder darker days).

How long is it going to take before this tv will get fixed Sony?? another week? twio? three? what compensation do you provide for this inconvienience?.

[pashear1892]

Update Friday 17th November.

Bravia still broken. No idea on when parts will arrive, no update..  just sat not knowing.

Called "Sony Support" ...  Support???  really un-support more like

Was told to call the repairers myself for an update.. I asked polietly isnt that something you should do? considering I'm calling Sony about a faulty not fir for purpose Sony product..

I've requested a call from a manager to moan aboutthis poor customer service experience.

[stevenaughton83]

Hi there - did you ever get a fix in the end?

My 55inch xd93 has died after just 18 months! 

[roliwage]

Just doing a quick google search shows that just about every SONY TV has this power issue, yet SONY is doing nothing to fix it. Mine happened 2 months out of warranty and they said I was out of luck, and also denied that anyone else was having these problems. 

SONY has lost my business for life which is a shame because I used to be a loyal customer.