KD85XH8096BU Unable to change Aspect ratio , screen menus greyed out

[sttucke32]

Hello I have a 2020 Sony 85 inch KD85XH8096BU , and on any input, TV, streaming or blu ray input the screen menu shows locked in 4:3 , when playing modern blu rays or UHD DISCS I do display in 16:9 ok but with older films that are filmed in 4:3 I would like to stretch the image to remove left and right black bars, but I’m not able to do this as the wide menu, screen menu etc are all unavailable. Anyone know how to resolve this annoying feature? I understand that distortion and picture detail on the upper part or lower part of the image maybe lost but I would like the choice all the same. Please help? Many thanks Steve.

[sttucke32]

Mine doesn’t work on ANY input or tv channel!

Sent from my iPhone

[2939andy]

Thanks for coming back.  Do we know why it can't be changed,.  On my last Sony I could change whilst watching the programme.

Interested to know the "why"

[andy2939]

Hi I seem to have found a way to sort this.  On my XH9505 there is Quick Settings when watching a programme. It comes up along the bottom of the screen.  Scrolling along to Edit brought up more Quick Set options including Screen Adjustments. I ticked it. Low and behold it allowed me to change the whole range of viewing angles from Full to Wide to Zoom...on both the recorded programme I was watching on HDMI 1 and a live programme. 

Can't be that simple can it ?

[sttucke32]

Hi Andy thank you fir tour suggestion sadly my 8096 doesn’t seem to have quick settings appear in any event so I can’t try what you suggest but I appreciate your reply Sir ! 

[Joe_Dohn]

Hey @sttucke32,

The Quick Settings should be available on all Sony TVs AFAIK.

Have you tried pressing the Options button (has the same icon as the Settings)?

- JD

[Zzily45]

Hi I’ve just had a Sony KD55x85L and I to I’m also have the same thing as you with the aspect ratio and have to been in touch with Sony and also have been told that a should be able change the aspect but its not possible so it is still on at the moment.