[Master Thread] - 4K / 2160p Juddering Issues - Sky/BT

[palmeri8145]

Hi all - thanks for all the informative information I have found on this community site.

I have recently purchased the above tv and I am using it with a (UK) BT Ultra HD package. The output of the box is 2160p50 and I have set it to 10 bit colour.

Generally speaking I am very happy with the telly but I am experiencing a bug which sounds similar to the "Screen Format: Full" issue reported on another thread.

After a period of watching TV (normally longer extended periods of say 2 hours), the picture starts to judder and the "Screen Format: Full" message flicks on and off. The only way to recover this is to switch the telly off and on again which seems to allow the telly to "resync". This problem happens *every* day when watching TV at least once.

It is not a problem with the BT box as when I switch that on and off the picture problem does not clear.

I have tried different 4K related settings on the telly / BT box but the problem still occurs. Has anyone else noticed this with the TV ?

Thanks,

Ian

[Anonymous]

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@chrgray wrote:

Another press story about the problem, although they say that "the issue will be resolved before this week has even finished."  Can Sony confirm that timescale?

http://4k.com/news/sony-4k-tvs-are-incapable-of-watching-the-sky-q-uk-content-service-but-a-fix-is-o...

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That info is incorrect unfortunately.  Only 4k.com knows where they got that from.  Sorry.

[Anonymous]

Hello all

To keep the forums tidy, I am designating this thread as the 'master thread' as it was the first and contains relevant information.  Hence i have changed the topic title to something more meaningful and generic without a model number.  No content in the posts have been edited.

This thread is also 'Stickied' at the top of the Televisions sub-forum to help others find it easier.

At current, Sony's offical line is to refer to its KB article:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/133958/knowledgebase/1/

Cheers

[cosimoss]

More press, this time from What HiFi with Sony/Sky confirming problem and a fix is coming:

http://www.whathifi.com/news/sony-says-tv-software-update-will-fix-picture-judder-sky-q-4k-broadcast...

[Anonymous]

Hello all

Just to let you all know, Sony intends to release a firmware update 'within September' to address this issue.  Their knowledge base article has been updated to refect this too.

Any further updates, will be posted back here.

Thank you for your continued patience.

[grav1989]

im having the same problem but with my 4k xbox 1 slim(using as a 4k blyray player) and my gaming pc that has a nvdia 1080gtx with hdmi 2 port

i can only fix it when i disable  enhanced format under external inputs

lose the the hdr for my 4k stuff

[Anonymous]

@grav1989 - unfortunately this issue is not just contained to Sky/BT - just awaiting updated fw patch sometime next month

[bigbren]

Hopefully this will be fixed for when the ZD9 hits the stores!

[Risc0n]

Right just signed up for 4k Sky Q, we are now half way through September. Where is the update?

[zAndy1uk]

I rang up yesterday for an update and was told it's been delayed and taking longer than expected to resolve and there was no date for the fix being rolled out, hmmmmm.....

[milner993]

They have recognised the issue so they have to fix it otherwise everyone shorly has a case for 'not fit for purpose' ?



Sent from my Samsung Galaxy smartphone.