Netflix problems

[Shrek2015]

Ever since the recent update I have not been able to access Netflix. I get Error code ui-800-3 (%MSL_INTERNAL+CODE%)  I have searched this forum and much more but none of the solutions given has worked for me. I am able to access Netflix ok on another televison which is not Sony. Help please ?

My Model is 

KD-55X8509C

[Anonymous]

Thanks mustafahashim for bringing us back on topic

From my understanding, others who have done similar to you - i.e. tethered their phone to the TV, Netflix seemed to work fine afterwards.  Let us know how you get on.

Cheers

[rachelhughes28]

Hi sorry link would not copy,found download sony did re netflix issue but it wouldnt dow load!  Sony saying they have sorted the issue! I am still having the issue! Can get it to work if put on mobile hotspot but when go back to wifi its the error again! Same thing over and over again! 

[mustafahashim]

You will need to play something while using the mobile hotspot and then don't close your netflix app. Just press the home button while something is playing and go to network settings and connect to wifi then open netflix app and try to continue play whatever your playing using the mobile hotspot.

It may be slow at first but hen repeat these steps many times. It worked for this way. Even after rebooting the tv it didn't work so I had to do it again and now seems like this is the only way to make it work.

I don't know why exactly or what happens but it worked for me it's way.

I even tried the HDR (Marco polo) and it worked fine for me 

I hope it works fine for you ...

Regards 

[rachelhughes28]

Thank you, i will try that as to be honest im not sure what i did when used hotspot whether i pressed home or not! Im really getting sick of it now! And for sony to say they have resolved the problem... cleary not ! Running out of things to try with it! !! Thank you 

[krs360]

Add my name to the list of people affected by this. None of the solutions listed in this thread work for me.

I have owned my 40WD653B for a month, and have been unable to use Netflix or iPlayer for 3/4 of that time.

Why the hell Sony don't just roll back the firmware to the old one that worked is beyond me.

[gerrygf12]

I have been having the same problem loading Netflix. Sony have been as much help as a ashtry on a motorbike. Netflix have admited that the problem is theirs and Sony. Sony blame BT and Netflix. The only solution is to unsubscribe from Netflix and wait until they sort the bl##dy problem out. 

[zigzagger]

I have a Sony KD-43X8309C.  It will not connect to Netflix.  I get error code ui-800-3.  I have tried the following:

- unplugging tv and WiFi network

- clearing chance in app

- uninstall app and reinstall

- reset factory settings on tv

- reset my Bt home hub.

still doesn’t work.  I sometimes get the number 200706 after the above error message and when you look that up with Netflix it suggests that the problem may a “DRM” issue and suggest you contact the manufacturer.

any advice?

[merseyswine]

DRM stands for Digital Rights Management, which is all about copyright protection. Could it be that, when you were setting up the TV or installing the Netflix app, you omitted to check some box to do with accepting the terms & conditions and/or the software license?...Just a thought....

[zigzagger]

Hi - I donut think I have missed anything.  I have also done a full factory reset on the TV and I still get the same error message.

[Joe_Dohn]

Hey zigzagger,

Could you share the model number with us and make sure that the Date & Time settings are correct and/or set to "Use Network Time"?

This has been a popular workaround for most of the app/Internet related issues the past few weeks on the forums.

- J.D.