Sky Soundbox no sound or picture through HMDI cable

[Billy_Bear]

I have a Sony Bravia KD-65S9005B and Sky Q.

I have just purchased a Sky Soundbox and the connections should be straightforward, HDMI from the TV to the Soundbox, HDMI to Sky Q, optical cable from the Sky Soundbox to the TV.  I am using HDMI 1 on the TV.  In this configuration I get no picture (TV) and no sound (TV or Sky Soundbox).  If I remove the HDMI cables from the Sky Soundbox and revert to the HDMI connection between the TV and the Sky Q box and just use the optical cable between the TV and the Sky Soundbox I get picture and sound (TV & Sky Soundbox).

Sky has not resolved the issue and I have tried new HDMI cables.  Are there some settings I need to change on the TV for the Sky Soundbox to work through the HDMI cable?  I can get it to work with just the optical cable but I would like to know why I cannot use the HDMI cable options.  Any pointers on this problem would be greatly appreciated.

[rooobb · Accepted solution]

Do you know that Sky Soundbox do not support HDMI ARC? it obviously need an optical connection in order to get audio back from tv. 

[LightFoot]

Hi @Billy_Bear 

Have you tried the Sky soundbox community https://helpforum.sky.com/t5/Sky-Soundbox/bd-p/skysoundbox

[Billy_Bear]

Thanks for the information, it's all clear now.