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Sony 55XF9005 Youtube recommendations do not appear in home screen

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tsstss
Explorer

Sony 55XF9005 Youtube recommendations do not appear in home screen

Hello, I currently own a 55XF9005 (android 9) and since last spring youtube recommendations do not appear in the home screen. Only solution I found so far is to uninstall youtube updates back to the factory version.
I waited long for some kind of fix by Sony, but nothing yet. Has anyone had similar experience?

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3 REPLIES 3
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SatoruGojo
Community Team

@tsstss Did you try to disconnect all external devices connected to the TV then unplug TV plug it back in after 2-5 minutes.

Also updated the TV's SW to v6.7220 if not updated.

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tsstss
Explorer

Thank you for your reply, I did everything you proposed - tv was updated btw. If I update the youtube app to the latest version the recommended/trends etc lines disappear unless I go back to the original factory set version.
Having a look on internet I found many others complaining on this matter.

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EMS_MO72
Community Team

 Hey @tsstss 

 

Then I believe this related to the app updates itself, you can uninstall updates for the app and use it that way if you don't want the new update features.