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imposible connect Google Play

RÉSOLU
cris2015
Visiteur

imposible connect Google Play

Hello!
Upgrade Xperia c3 with Lollipop. Imposible download apps from Google Play. Message is Device not found. Login with My email and password and this is accepted.
Can you help me, please.?
1 SOLUTION APPROUVÉE

Solutions approuvées
profile.country.GB.title
Uliwooly
Expert

@cris2015

could you take a screenshot? 

have you restarted the phone?

have you clear the play store app data?

have you restricted background data on any app?

Voir la solution dans l'envoi d'origine

14 RÉPONSES 14
profile.country.RO.title
_alexdon_
Expert

Have you tried to clear data for google play under settings-apps-all?

alexdon
cris2015
Visiteur

Sorry, I don't understand.
profile.country.RO.title
_alexdon_
Expert

Go to settings, then scroll down to apps, swipe to get to all and scroll down to google play application. There, clear data for google play.

alexdon
cris2015
Visiteur

Ok. I DID IT but was equal.
profile.country.GB.title
Uliwooly
Expert

@cris2015

Do you have a google account with this phone?

cris2015
Visiteur

Hello... Yes I have a Yahoo account. Connect with this to Google.
profile.country.GB.title
Uliwooly
Expert

@cris2015

not Yahoo, but Google (Gmail) account

cris2015
Visiteur

Ten years ago I had a Gmail but ONLY for one year. Now all the time the Phone ask me for those account. Say "necessary action in this account" but this is dead years ago.
profile.country.GB.title
Uliwooly
Expert

@cris2015

without a gmail account you won't be able to download apps, since Android its developed by Google.