Camera & PlayMemories

[Will.Forsyth]

When attached to computer, camera says "Check the connected Device". Happens with three different computers. Is this a problem with the camera? Also, PlayMemories won't install. Says "PMB.msi installation failed". Sony Contact blames Microsoft. Microsoft can't help. Can't use the camera because full. Waste of money? Can't get photos. Waste of time.

[jumpsuit]

Hi @Will.Forsyth and welcome to the Community

Which camera do you have?

Have you tried a different cable to connect?

Are you able to remove a memory card and insert that into your pc?