Exactly the same.
worst c/s ever.
arrowxl are awful couriers who don’t answer emails or online chat.
i ordered a tv, despite the website saying Monday delivery, messages came through today it would arrive Saturday. Out of courtesy I rang Yusen logistics today I was away at the weekend so I can wait.
they told
me it went to Arrowxl and it would be dispatched for Saturday no matter what.
As a result I cancelled my hotel in York at a cost of £300 and waited. I received a text Friday night telling me it was in its way.
Guess what. Saturday arrives and it doesn’t show up. I get a message saying Arrow
DONT have my TV, despite them saying they had. My suspicion grows that it’s been lost.
no contact possible via arrows online chat/email or
phkne so contact Yusen who have an email
only policy for Sony. i email them
and they tell me they can’t do anything and Sony will contact me. They didn’t (and still haven’t).
I find another number for Arrow
and Monday evening I finally get through after an hour on hold to a
lady who can only tell
me they last tracked it between Worcester and Wigan at the weekend. She can’t tell me why they booked a slot for the previous weekend, nor if they actually still have it, but, if it shows up, she’ll ensure I get it by Friday 13th.
Tuesday evening I ring again and whilst on on hold (another hour) I get a text
to book my delivery -
great! Only, it won’t let me.
I get through to an advisor who says they DO have it,
but can’t deliver until 18/12 onwards because it’s Xmas.
A two day delivery has gone to
2 weeks.
He’s sketchy as to the current location of the TV and when I ask
if the dates guaranteed he says not. Im
still not convinced its
not lost/damaged.
He advises me
to cancel -
but I want the
tv.
I do, he tells
me
to
expect a
refund in the new
year.
IM UTTERLY DISGUSTED BY THIS.
Im not only
out of pocket for
the TV but a
hotel also, and now can’t replace what I haven’t had as good knows when ill
get
my
money back.
