Bluray 3D player - NO DISC

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Happy-One
New

Bluray 3D player - NO DISC

Hi there.  New to this but hope I can get some help.  I have a Sony BDPS490 3D Bluray Player.  It's not over-used but was bought in 2014.  Fancied wathcing a 3D movie the other night and it just quoted "empty".

 

It's out of warrantee and to fix ... well, might as well forget that.  I took it apart and cleaned the lens with no prob.  Still "empty".

 

Any suggestions?

 

Thanks

3 REPLIES 3
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

Have you checked if your Blu-ray Player firmware has the latest version? You can see more details on this here.

 

Let me know how you get on.

 

Best wishes,

Sean Mc

 

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Happy-One
New

Hi there

Yes. I have completed the update to the latest firmware. I tested the
player with a dvd/3dvd and both times it states ‘empty’.

I have also taken the player apart and cleaned the lens.

I think it’s just done. Have ordered another from eBay for a very good
price, exactly the same, as I have Sony 3D glasses, so hopefully it will
all work out.

Not impressed though how little I have used this player and how quickly it
... just died.

Thank you for your advice.

Debbie
Orkney
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Sean_Mc
Moderator

Hi Debbie,

 

Sorry to hear this.  I would recommend getting in touch with Sony support here for further help.

 

Best wishes,

Sean Mc