Sony Xperia M2 - Factory Reset Won't Unencrypt Handset

[Asky84]

Evening all,

I'm new to Android and got my new phone last night. When setting my passcode etc I saw the option to encrypt my phone. I didn't see any harm in doing so, even when I saw it would take a factory reset to reverse it. I'd only had the thing 15 minutes, so resetting it wouldn't be the end of the world.

A little later I downloaded the 'Xperia Transfer' app as I was struggling to transfer my contacts etc over from my old handset, only to get a message saying the app won't work as the device is encrypted.

Subsequently, I carried out a factory reset expecting to be back to square one, however it is remembering my settings each time I do this.

Any suggestions how to flatten the phone and start again?

Cheers

[_alexdon_ · Accepted solution]

Yes,a software repair:

http://www.sonymobile.com/gb/tools/update-service/

[Asky84]

Top man, worked first time. Thanks for your help.

[_alexdon_]

Anytime.