KDL-32R430B

[tgcbrro]

Hello everybody!

I recently got a 32r430 tv for my kitchen. Updated to the latest firmware version 8.115_v0.1.

The problem is this tv is incredible slow when accessing the digital guide. It takes up to 10 seconds to open the guide page and up to 10-11 seconds to change to the next digital programme screen (when pressing the green button). It's quite an adventure to try and manually sort the channels. It took me about 4 hours to arrange them the way i wanted and after few days, the tv forgot the list and restored to factory default. Never tried to sort them again. I also own another 2 sony tv models (42ex520 and 26ex320) and both work flawlessly.

If anyone has a similar problem, please let me know. Maybe Sony will get this message and do something about this firmware (if that's the problem).

Have a nice day!

[tgcbrro]

the other models are 40ex720 and 26ex320. sorry about that.

[Anonymous]

Hi there

After updating the TVs firmware, if you experience issues, many times it is resolved by doing a full factory reset of the TV itself.  This can clear any 'gremlins'.  I would advise doing that anyhow and see how it goes.

Cheers

[tgcbrro]

I did that. Several times. It seems to me that there can be 2 reasons for this problem: one being the processing speed and/or memory size and two, the firmware is buggy. Very unfortunate for a Sony product. I hope that Sony will search into it, because it's very frustrating. Thanks anyway.

[Anonymous]

Hi there

I think it might be best for you to contact Sony Support for your issue.  Unfortunately I dont think this forum can help you to be honest, as there are no settings that I can suggest that you 'tweak' that would help.

See:

https://shop.sony.eu/shop/mimes/openAccess/legal/contact-us/contact_en_GB.html

Cheers

[tgcbrro · Accepted solution]

Thanks for your reply. I solved the problem by changing the TV with another brand. One thing is sure: I will never buy Sony products again.

Thanks again.

[Anonymous]

Your welcome - Its just unfortunate that I couldnt help you.  However as you are the person paying the money, your the one that needs to be happy

Good luck with your new TV.

Cheers