Just thought I'd update. Having reported the problem well before the warranty expired, and then having had the warranty extended by Sony for 3 monts to ensure it was still covered, I was told that the system could not book the repair that they'd authorised and I'd have to pay for it and then claim the money back - would have been more than I was prepared to pay out and judging by how long it took to get to this stage, no trust that I'd get my money back anytime soon. By this time all confidence in Sony had evaporated so I asked Amazon where I'd originally purchased it if they could do anything. No quibbles, no questions, full refund given. I've now purchased another TV. If anyone from Sony management reads these, take note - your support system is RUBBISH, and bravo Amazon!
