Netflix UI-113 Error

[lastboyscoutuk]

Hi,

I have both a Sony KDL-65W955B and a KDL-50W829B tv and I'm now getting the UI-113 Error on Netflix. I am using BT Infinity and the TVs are connected by ethernet (same problem exists when using Wi-Fi). I have had both TVs for some time and not had a problem before. I think both TVs had a software update in November last year. Both TVs have netflix built in.

I also own a 32" Sony tv, with the same set up, apart from the fact that it didn't have the Netflix app built in and had to be downloaded - Netflix on this tv works fine.

I have gone through all the usual fixes - power down tv, factory reset, reset router, etc, etc, but to no avail.

All other connected apps work fine e.g Amazon, Five, YouTube,  etc.

I've seen a lot of threads on this issue and wondered whether there is a definitive answer to this problem or it still an ongoing issue for people? 

[Anonymous]

Hi there

I dont suppose you have a BT HomeHub 3 by any chance - which is an issue for some people in this thread: 

https://community.sony.co.uk/t5/televisions/bravia-kdl-42w705-netflix-only-works-if-tv-is-factory-re...

If not, reboot your router and test.

Cheers

[lastboyscoutuk]

Hi, yes, I do have a Hub 3.  I've manged to get a Hub 5 off of Ebay for only £35, so I'll try that.  If that doesn't work, I'll try the Hub 4. Thanks for your help.

[Anonymous]

Thanks for confirming.  Let me know how you get on.  Cheers

[lastboyscoutuk]

Hi,

The BT Hub I ordered on Ebay has arrived today (18/02/16).  However, the guy has sent me a Hub 4 and not the Hub 5 as ordered - that's a seperate matter.  I connected up the new Hub 4 and both TVs went straight into Netflix with no problem at all.  So there is clearly a problem with the BT Hub 3 and Netflix.

Now need to decide whether I still push to get the Hub 5 I paid for and risk the Hub 5 not working with Netflix.

Regards

[Anonymous]

Lol...  Such is life isnt it.

However if not heard of any issues or problems on here about the hub5

[lastboyscoutuk]

Hi,

Just to confirm that I have tried Netflix using a BT Home Hub 4 and Home Hub 5 and it works perfectly with both.

Regards