Sony KDL**HX923

[Bravia55HX]

Should i be worried, apparently complaints are comming in already for this new tv on dark verticle lines either side of the screen!, i have seen this before on the LG i had that went back for a full refund as it was the area where the ribbon cable joins at the screen for the backlight (could be seen from the front) i had 3 of them and the engineer said its not right, heres the pics of the Sony.

http://imageshack.us/photo/my-images/192/crease3.jpg/

http://i53.tinypic.com/wi2grc.jpg

this was originally posted on another forum and the poster stated that this is reported by german customers and uk ones, however i have been waiting months for my pre order and dont have it yet!!

Message was edited by: Bravia55HX923

Message was edited by: Bravia55HX923

Message was edited by: StartTheCar

Edited title in order to Sticky it, hope this is ok.

Message was edited by: -frank-

Edited links to work properly (originally double http)

[bign55]

my replacement came direct from sony themselves and there were no extra glasses with it, and no

mention of how to get them, no surprise.

I suspect we will have to beg starthecar , after this complete cockup, he is the only one from sony who seems to understand customer service, i bet he has been told to keep quiet by the corporate bean counters too, as i have not seen anything from him since the scale of the fault has become apparent.

i think i will keep this one, although it has a faint blurry line on a solid blue screen, when watching a picture its not visible, unlike my first one, so i suspect this will be as good as it gets.

Also , have any of you had anything to say you have a 5 year warranty?, i just have a feeling in my waters that i might be going to have need of it.

[Bravia55HX]

bign55,

since i have not had my replacement yet i have not had an opportunity to raise the current 5 year warranty with the dealer or Sony as the gaurantee is registered only to the original tv !, so i suspect that all replacements will have to be re- registered as well.

as for the glasses it was after all a "goodwill guesture" from StartTheCar and since no one has heard a peep from him myself included, i believe he's on annual leave or away on business,

it would take a lot more than a few useless bean counters to keep him out of the picture and i suspect even he is miffed at the official response from Sony on the un uniformity, a word that does not exist!.

[pjxr70]

Hi Bravia55

My set has a very faint crease on the right hand side, but this is nothing in comparison to the last 2 sets i had.

The last 2 sets had the crease rather bad on the left edge of the screen and was noiticable on normal viewing.

Im very happy now with my tv and it amazes me everytime i watch it. I have a sony 760 bluray and connected to this tv is a real visual treat. My set is a 46" july build and serial number 3601731.

[bign55]

just opened a call with the help centre, to try and get the compensation glasses, lets see what happens, nothing so far has gone smothly with this tv.

i am also going to see what they say to some screen cleaner, as my new 3k tv arrived covered in marks and fingerprints, wonderfull.

i am also not seeing anything on any paperwork to confirm these tv's have a 5 year warranty, anyone have any warranty showing on any bill?

[pjxr70]

My tv has a 5 year, i had the paperwork from Sony as the dealer had to email them to say i had my tv changed 3 times. I have to say that now my tv is sorted im really enjoying the set. When i get visitors they comment on how fantastic the picture is :smileyhappy:.

[Jason-Jones]

My dealer told me that once delivered they take the serial number and send this off to Sony to activate the five year warranty..I guess you then hear direct from Sony once registered.

Cheers

JJ

[bign55]

i'm dealing with sony direct, no dealer involved, god help me.

[bign55]

filled in a sony online request in regards to the compensation glasses, and i've had a reply.

Thank you for your recent e-mail.

In order for you to be eligible for the free 3D glasses i will need you to forward me the following

A copy of the receipt of purchase
Any information regarding the swapping your TV with the original retailer

When I have received this information, I will be happy to see what further assistance I can offer.

I look forward to your reply.

so lets see what happens now, also asked about the 5 year warranty, as i have no card to fill in.

[abjtke]

Lee,

So, just to be clear, what you or Sony are saying is that there is always going to be an element of "artifact" or "crease" around the edge for all sets. More visible in some and less or none in others.

In addition, there is nothing Sony can do or will do to completely eliminate this "artifact" or "crease".

Is this a correct understanding of the Sony response to What HiFi and your responses to my emails?

You confirmation/clarification will be useful as I can ease off on my dealer who has already provided me with one replacement.

thanks

[southernsmoggy]

Thanks for the reply Lee

Good to hear from you again. I think reading between the lines of Sony's response to What Hifi I think we can basically understand the message without having to state the obvious.

My dealer is still unboxing every 923 they get looking to filter out the better ones and I'm still in the market for one if they come across one. They did say today every customer coming in for a hx923 now starts the conversation by asking about the crease and the return/replacement policy so I guess whilst that's a bad reflection on the range its good that people are still interested and still trying to seek good ones out as its so close to being a brilliant TV and well worth the money.

If you have a few of these OK'ish ones left to shift before the 2012 models appear i think many of us out here would be more inclinded to live with the un-uniformity if there was a significant price drop along with possible bundling in of some more free stuff....cinema system (or big discount off such as system purchased in tandem) to sweeten the deal.

the first unit i had was almost good enough to keep but not for £2800, if the dealer had chucked in the 2.1 cinema system for free and knocked the TV down by at least £600 i'd have kept it with its un-uniformity. But when paying full list price you honestly cannot justify it.

thanks again for you efforts and patience!