Morning
Sorry I have not been very active here of late. As many of you will be aware, much of my time and focus has been spent on dealing with each of your enquiries on a one to one basis.
In addition to this, I have been working very closely with numerous departments within Sony, providing them with the latest from the forums as well as feedback I have gathered directly from those of you I have spoken to.
I appreciate that our lack of reply during this time has been the cause of a lot of frustration and probably a certain level of suspicion.
As some of you who have spoken to me will testify to, silence does not come naturally to me, however in this instance I had simply ran out of things to say and needed to give my colleagues time to process all of your feedback, consult with others, and ultimately make sure of our reply.
Your comments and feedback have been read at the very highest level and the matter as a whole given the most serious consideration. As a result of our internal investigations we provided a response to questions raised by What Hi -Fi which, as many of you are aware, they have published on their website here.
Since the response was published I have continued to do my level best to read all of your responses. I certainly read enough to know that some of you are not happy with the statement and have been critical of the way Sony has responded to this issue.
Whilst this response to What Hi-Fi took a little longer to issue than anyone would have liked, we had to investigate the matter fully and be certain of our position before issuing a response. The response to What Hi- Fi is therefore an accurate summary of our position and Sony is confident in the overall performance and specification of the HX923 model.
I remain available for any further questions you may have, and will do all I can to answer them as quickly as possible. Thank you again for all of your comments and feedback; as always, they have proved invaluable.
Best regards
Lee
