I was just invited to install an update to PlayMemoriesHome on my Windows7 home premium 32-bit PC and, although this Sony software had always worked before, it will now not open other than to show the "Updating Database" pane, which stays on 0% ad infinitum. When I connected the DCR-HC23E camcorder it said that the tape uploader was no longer there and needed re-installing. Having done this, the tape uploader IS there and seems to be working fine but all the on-screen instructions and help menu are in Japanese. As it's going to take me a while to learn Japanese, I shall not be able to use this in the near future. Please help me.