Hi All

New to the forum so apologies if this question has already been answered. 

I've had my kd65xh8196 for around 3 months now - all was well up until 2/3 weeks ago. 

I can get onto the youtube app and browse videos etc, but when I press on any video that I would like to watch, I can only see the first 'frame' of the video (i.e. a still image). 

This is also the case with Youtube Ads - I can see the first image/frame that pops up, but the video/ad itself won't play. 

Sony's tech team are looking into the issue, but has anyone else had similar issues, and if so, how was it fixed?

Thanks 

Oz