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Ring volume level problem

V4NNO
Visitor

Ring volume level problem

Every time I charge my phone XZ1 the ring volume goes to zero. Why does this happen and what can I do to stop it. Thanks in advance.

2 REPLIES 2
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Strampke
Expert

That's a difficult problem.

Anything else behaving strange?

Try a few things first:

Restart your phone and see what happens.

Restart your phone in safe mode and see what happens.

Goto the Support app and check if there are software problems.

If you have an SD card inserted, take it out and see what happens.

If nothing helps then push Vol-up and Power button for a long time, neglect all buzzing and keep pushing for a minute.

See what happens after a restart.

If that doesn't help I'm at a loss, because there is no indication.

Well, one more thing: an app you installed recently is causing problems.

Tell us more.

V4NNO
Visitor

Thanks for your message and suggestions. I will follow your advice and report back. Hopefully I will have success otherwise I'm scrapping the phone. Regards.