Sony xperia xz premium buttons stop working

[JakeTheDane1]

Hey every one, so my volume buttons and camera buttons randomly stop registering any input, this hadn't occurred at any specific time tho, so I am not sure why I happens. 

Restarting my phone makes them work again until they randomly stop again. 

This started happening after the oreo update 

[Kirariff89]

Hi JakeTheDane
i try to turn off switch access and it works!!!
funny part is this Switch Access pops out when ever i restart my phone after the update.
Didnt realize this was the caused for the volume button not to register.

[NMLam]

I've tried keyboard & switch test in service menu *#*#7378423#*#* but volume up button didn't work,  for both normal mode & safe mode. 

😠😠😠

[read]

Hi, 

This is definitely the update! The first update broke my phone [volume up], -the next one fixed it, and this one has broken it again 😡😡😡

Barry 

[read]

I had tbe exact same problem after the first update. The button didn't pass any of the hardware tests. Then after the next update it worked perfectly. Unless you've dropped your phone it's more than likely a software issue, but I've not been able to identify what's causing it. There's got to be something specific or it would be affecting everyone!

Barry

[Nate4]

I have the same issue. Tried full factory reset and software repair. Lost some data in the process, despite backing it all up on Xperia Companion. Problem is still there...

[read]

I'm hoping that it's a subsystem that's not caught up with the new OS, or that there'll be another update to fix it.

[redgirl]

thanks!

[Levi_]

I've had the same problem I. Thought it was because a few days before I regrettably dropped my Sony it has a hard case so it wasn't dameged but reading these see to fit better. mine worked fine also before the update and now struggles to register the vol up and down buttons, it won't register my up button at all and the down button throws its hissy fits

[RJH55]

Found the problem. I noticed the power button stopped working after the phone was in my back pocket of my jeans. There was obviously pressure on the screen that caused the issue. I had the power button replaced and the problem came back a few months later. I was silly enough to buy a new XZ premium because I really like the phone and it happened again a few months later to the new phone.

I tried resetting both phones back to factory settings and that didn't fix the issue.

Then I found that if I apply pressure on the screen with my thumb, the power button started working again. Worked on my other XZ as well!!!!!!!

If it stops working again (because I've had the phone in my back pocket) I just press hard on the screen and it starts working again.... YAYYYY 

[tjkiran]

i had purchased my xperia xz premium from dubai and it was working good, till the power button stops working.  now i am facing the difficulty of power button and volume button and also stopped its work since from past 15 days.

any solution for the same to get re operative without any change in hardware buttons.