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XZ Premium won't turn on - PLEASE HELP!

iBoss
Visitor

XZ Premium won't turn on - PLEASE HELP!

hi everybody,

I left my phone charging in the night(it was on) and when i came to take it in the morning (it was off)... i tried to turn it on but it didn't turn on!

(IM USING ORIGINAL SONY CHARGER AND USB THAT CAME WITH IT)

when I plug it in to a charger the LED turns green (that means that the battery is at 90% or above)

i tried power and volume up (hard reset) but it didn't work!
when i connected to my computer it wasn't detected....(tried all USB ports)
Also, i tried to enter Flashmode and Fastboot mode.. and none of them worked!
Xperia companion didn't detect it....
I tried to turn it on several times but it didn't work!
i even tried all buttons combination (power, both volumes ) all together, and nothing worked!

PLEASE HELP ME!!!

please anyone have an idea or any suggestion that might help!

all your suggestions are so much appreciated!

THANK YOU VERY MUCH!

12 REPLIES 12
profile.country.PT.title
NunoSEN2
Hero

Hi @iBoss;

Have you tried the 2 minute forced restart?

To force a 2-minute restart

  1. Press and hold down both the volume up key and the power key Icn sony key and power k90 for 120 seconds, ignoring any vibrations.
  2. Release the keys. The device turns off automatically.
  3. Charge the device until a charging icon appears on the screen.
  4. Turn on your Xperia™ device.
iBoss
Visitor

thanks for the respond,

well, i have never heard about this 120sec hard reset methed! 

have you ever tried it and it worked for you before ?

thank you

profile.country.PT.title
NunoSEN2
Hero

@iBoss; I never tried it because I never needed to, but is one of Sony's advices in your situation as you can read here:https://support.sonymobile.com/global-en/xperiaxzpremium/faq/i-cannot-power-on-my-device/

iBoss
Visitor

ok thanks, i will try that out and let you know Slightly_smiling_Face

jamesviper401
Visitor

Worked brilliant for me thank you.

I had no response from charging, holding down the power button or anything. It was 50percent charged before it went dead. 120 second method di the trick, thanks again

mancool901
Visitor

same happen to me

12397
Visitor

xperia xz premium dont turn on only light on off

TP_13
Visitor

I have the same issue, i talked to sony support but they have done nothing to help me at all.

Shaya1980
Visitor

Thanks for this. Worked totally. You saved our mood in the new year.