Cannot play videos on Facebook

[pardzrose]

Why i cannot play. Video in my fb.. Pls. Help me

[kuihkosoi]

Same problem here.. But while i connect to wifi then.i can play the video..

[Jake-SonyXperia]

Hi pardzrose,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Can you please advise what happens when you try play a Video? can you also advise what steps you have taken so far to help resolve this issue?

[pardzrose]

This wil appear:

Cannot play video

Sorry, but an unknown error occured while trying to play this video

[pardzrose]

What did you sirkuihkosoi

[Phy]

Try Clearing the data.

How to clear data on apps. From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the app.
5. Tap Force stop > Clear data.
6. Restart the phone

[pardzrose]

Finish sir.. But still the same.. I cannot play video

[Hampus · Accepted solution]

@kuihkosoi If it works fine via Wi-Fi. I suggest that you check your APNs, so there are no Proxy/Port that is causing this behaviour. You can find this via Settings > More... > Mobile networks > Access point name > Tap your internet APN and remove Proxy/Port if they are set.

@pardzrose Have you tried to play a video via Wi-Fi connection to see if it works? You may also try my suggestion above.

[pardzrose]

Got it sir.. It can play already.. Thank you so much for all your advces.
Thankyou thank you

[Superkitsune]

I have noticed this on my phone as well. I don't have Facebook much, but when I try to play a video WiFi or 4GLTE It gives me an error. I also had this problem on my iPhone 5 too. Leafs me to believe facebooks poor video extention is at fault. This was happening on my girlfriends phone to. I never like the Facebook app it always was a buggy crap application anyway. But in my experience I really think it's Facebook application not necessarily the phone since my iPhone did the same thing on and off WiFi.