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Logging on Issues - MySony. Locked out of account

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gerryquiff
Explorer

Logging on Issues - MySony. Locked out of account

Hi, I'm got frustrated trying to log in to MySony account to add new devices, I've had to create a new account.

When loging in, I continues to tell me to change password, then asks me my secret question. the site continues to reject the correct answer. I'm not too sure if it's case sensative, so I've tried several versions.

Can anyone please resolve this issue. I've a lot of devices registered and don't want to start pulling them all out to get their serial numbers, etc.......

 

Thanks

Gerrry

2 REPLIES 2
Anonymous
Not applicable

Hi there,

 

It looks like you need to contact Sony support here.

 

Best wishes,

M

profile.country.GB.title
gerryquiff
Explorer

Thanks

I'll give them a call tomorrow 

Gerry