Hi, I hope someone can help or provide me with a contact email/number for customer support because I've dropped a message online around 6 weeks through the 'contact us' form and haven't heard back.

i bought a NW-ZX2 in June and the buttons along the side of the device don't work all the time, sometimes they respond fine, other occasions pretty much instantly they don't respond and I need to turn the kit on from the screen to move between tracks etc...

looking at at another forum this seems to be an issue that a number of people have. Is this a software glitch or hardware issue? If it's a hardware issue what can I do? as £1000 is a lot of money to spend on a portable player, so it should work perfectly.

if it's a software glitch, when will there be a software update?