Thanks, that solved the problem back on Wi-Fi again,  by turning off the IP6 setting in the router as you said.

I am also  having a problem with  the virtual  keyboard on the internet explorer browser it is coming up with 5  different options for the letter e  (e.g  the different versions for  e used in  french - and no option for the letter e)  when you pick it and the same for the letter i  ( and no option for the letter i).

What is the correct option for the keyboard settings - mine is currently set as - Gboard is this the correct setting?

(I cannot log in to amazon account to  get into   my amazon prime account)