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mrh2go1

Please help me to solve the message attached below. Z5 Premium. Cannot access audio settings. Receive the same in safe mode. Thanks.

mrh2go1

I was able to resolve the problem by luck. I had recently installed a bass booster app by Desaxed Studios. I uninstalled this app and the problem was fixed.

Question - does anyone know of a good bass booster app that does not conflict?

Thanks for your help.

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mrh2go1

I have a Z5 Premium. Need help to correct this problem. When I click on Sound and Notification > audio settings, I get the following message;

This function is not available because some other sound effect application is active in higher priority. To enable the function, go to Settings > Sound > Music effects and enable Audio settings.

Advise best way to correct this so audio settings are functional again.

Thank you.

Uliwooly

@mrh2go1

Do you have OK google enabled everywhere?

Phy

are you able to access the sound settings if you boot on safe mode?

Phy

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available